Troubleshooting MCQ Test

1. What is the first step you should take when your Windows computer freezes?

• A. Restart the computer immediately
• B. Open Task Manager to check for unresponsive programs
• C. Unplug the computer
• D. Run Disk Cleanup

Answer: Open Task Manager to check for unresponsive programs

2. Which shortcut opens the Task Manager in Windows?

• A. Ctrl + Alt + Delete
• B. Ctrl + Shift + Esc
• C. Alt + F4
• D. Windows + R

Answer: Ctrl + Shift + Esc

3. What does the 'End Task' button in Task Manager do?

• A. Restarts the computer
• B. Closes an unresponsive application
• C. Opens a new program
• D. Logs you out of Windows

Answer: Closes an unresponsive application

4. Which tab in Task Manager shows CPU and memory usage?

• A. Processes
• B. Performance
• C. Services
• D. Users

Answer: Performance

5. What is Disk Cleanup used for in Windows?

• A. Deleting installed programs
• B. Removing temporary files to free up space
• C. Formatting the hard drive
• D. Checking for viruses

Answer: Removing temporary files to free up space

6. How can you access Disk Cleanup in Windows?

• A. Type 'Disk Cleanup' in the Start menu search
• B. Press Ctrl + D
• C. Open Task Manager
• D. Right-click the desktop

Answer: Type 'Disk Cleanup' in the Start menu search

7. What should you do if Windows fails to boot?

• A. Reinstall Windows immediately
• B. Boot into Safe Mode to troubleshoot
• C. Delete system files
• D. Turn off the computer and wait

Answer: Boot into Safe Mode to troubleshoot

8. Which key do you press during startup to access the boot menu?

• A. F2
• B. F8
• C. F12
• D. Esc

Answer: F12

9. What does a 'Blue Screen of Death' (BSOD) indicate?

• A. A minor software glitch
• B. A critical system error
• C. Low battery
• D. Internet disconnection

Answer: A critical system error

10. Which tool can you use to check for corrupted system files?

• A. Disk Cleanup
• B. System File Checker (SFC)
• C. Task Manager
• D. Device Manager

Answer: System File Checker (SFC)

11. How do you run System File Checker in Windows?

• A. Open CMD and type 'sfc /scannow'
• B. Open Task Manager and select 'Scan'
• C. Run Disk Cleanup
• D. Restart the computer

Answer: Open CMD and type 'sfc /scannow'

12. What does a high CPU usage in Task Manager indicate?

• A. The computer is running normally
• B. A program is consuming too many resources
• C. The hard drive is full
• D. The internet is slow

Answer: A program is consuming too many resources

13. Which of these is NOT a common cause of a slow Windows PC?

• A. Too many startup programs
• B. Low disk space
• C. Outdated drivers
• D. A fast internet connection

Answer: A fast internet connection

14. How can you disable unnecessary startup programs?

• A. Use Task Manager's Startup tab
• B. Delete the program files
• C. Run Disk Cleanup
• D. Restart the computer

Answer: Use Task Manager's Startup tab

15. What does the 'Disk Cleanup' tool remove by default?

• A. Temporary internet files
• B. Installed applications
• C. System drivers
• D. Personal documents

Answer: Temporary internet files

16. What should you do if a driver is causing crashes?

• A. Uninstall and reinstall the driver via Device Manager
• B. Ignore the issue
• C. Delete system32 folder
• D. Run Disk Cleanup

Answer: Uninstall and reinstall the driver via Device Manager

17. Which tool shows a list of all running services in Windows?

• A. Task Manager
• B. Disk Cleanup
• C. Control Panel
• D. File Explorer

Answer: Task Manager

18. What does the 'Startup Impact' column in Task Manager indicate?

• A. How much CPU a program uses
• B. How much a program slows down boot time
• C. How much disk space a program takes
• D. How often a program crashes

Answer: How much a program slows down boot time

19. What is a common solution for a 'Not Responding' program?

• A. End the task in Task Manager
• B. Unplug the computer
• C. Delete the program
• D. Run a virus scan

Answer: End the task in Task Manager

20. Which command can you use to repair disk errors?

• A. chkdsk
• B. diskpart
• C. format
• D. sfc

Answer: chkdsk

21. What does 'chkdsk /f' do?

• A. Formats the disk
• B. Fixes file system errors
• C. Deletes temporary files
• D. Restarts the computer

Answer: Fixes file system errors

22. How do you open the Run dialog box in Windows?

• A. Windows + R
• B. Ctrl + R
• C. Alt + R
• D. Shift + R

Answer: Windows + R

23. What does the 'msconfig' command do?

• A. Opens Task Manager
• B. Opens System Configuration
• C. Runs Disk Cleanup
• D. Restarts the PC

Answer: Opens System Configuration

24. What should you check if your Windows PC is running out of storage?

• A. Task Manager
• B. Disk Cleanup
• C. Internet speed
• D. CPU temperature

Answer: Disk Cleanup

25. Which file type does Disk Cleanup commonly target?

• A. .exe
• B. .tmp
• C. .docx
• D. .mp3

Answer: .tmp

26. What does a yellow triangle in Device Manager indicate?

• A. A device is working fine
• B. A driver issue or hardware problem
• C. A completed update
• D. A secure connection

Answer: A driver issue or hardware problem

27. How can you update a driver in Windows?

• A. Right-click the device in Device Manager and select 'Update Driver'
• B. Run Disk Cleanup
• C. Restart the computer
• D. Delete the driver

Answer: Right-click the device in Device Manager and select 'Update Driver'

28. What is a common cause of random Windows restarts?

• A. Overheating
• B. Too much free disk space
• C. Fast internet
• D. Updated drivers

Answer: Overheating

29. Which Task Manager tab shows network usage?

• A. Processes
• B. Performance
• C. App History
• D. Startup

Answer: Performance

30. What should you do if an application is using too much memory?

• A. End the task in Task Manager
• B. Unplug the computer
• C. Delete system files
• D. Run Disk Cleanup

Answer: End the task in Task Manager

31. What does 'defragmentation' do to a hard drive?

• A. Deletes files
• B. Organizes fragmented data for better performance
• C. Formats the drive
• D. Installs new drivers

Answer: Organizes fragmented data for better performance

32. Which tool can you use to defragment a drive?

• A. Disk Cleanup
• B. Defragment and Optimize Drives
• C. Task Manager
• D. Device Manager

Answer: Defragment and Optimize Drives

33. What is a common symptom of a failing hard drive?

• A. Faster boot times
• B. Frequent crashes or slow performance
• C. Improved graphics
• D. Stable internet

Answer: Frequent crashes or slow performance

34. What does the 'Services' tab in Task Manager show?

• A. Running background processes
• B. Installed applications
• C. Disk usage
• D. Startup programs

Answer: Running background processes

35. What should you do if Windows Update fails?

• A. Run the Windows Update Troubleshooter
• B. Delete the update files
• C. Uninstall Windows
• D. Restart the router

Answer: Run the Windows Update Troubleshooter

36. Which command checks for disk errors and repairs them?

• A. chkdsk /r
• B. sfc /repair
• C. diskpart
• D. format /f

Answer: chkdsk /r

37. What does a red 'X' on a drive in File Explorer mean?

• A. The drive is full
• B. The drive is disconnected or inaccessible
• C. The drive is optimized
• D. The drive is being scanned

Answer: The drive is disconnected or inaccessible

38. What is the purpose of Safe Mode in Windows?

• A. To run games faster
• B. To start Windows with minimal drivers for troubleshooting
• C. To install updates
• D. To clean the disk

Answer: To start Windows with minimal drivers for troubleshooting

39. How do you boot into Safe Mode?

• A. Press F8 during startup
• B. Run 'safeboot' in CMD
• C. Open Task Manager
• D. Unplug the computer

Answer: Press F8 during startup

40. What does the 'Memory' column in Task Manager show?

• A. CPU usage
• B. Amount of RAM used by a process
• C. Disk space
• D. Network speed

Answer: Amount of RAM used by a process

41. What is a common fix for a slow internet connection on Windows?

• A. Restart the router
• B. Run Disk Cleanup
• C. End all tasks
• D. Delete drivers

Answer: Restart the router

42. What does the 'Disk' column in Task Manager indicate?

• A. CPU usage
• B. Hard drive read/write activity
• C. Memory usage
• D. Network speed

Answer: Hard drive read/write activity

43. Which option in Disk Cleanup removes old Windows installation files?

• A. Temporary Files
• B. Previous Windows Installations
• C. Recycle Bin
• D. Thumbnails

Answer: Previous Windows Installations

44. What should you do if a program won't uninstall?

• A. Use 'Programs and Features' or a third-party uninstaller
• B. Delete the program folder
• C. Restart the computer
• D. Run Disk Cleanup

Answer: Use 'Programs and Features' or a third-party uninstaller

45. What does a black screen on startup usually indicate?

• A. A display or hardware issue
• B. A full hard drive
• C. A completed update
• D. A fast boot

Answer: A display or hardware issue

46. What is the purpose of the 'Event Viewer' in Windows?

• A. To clean the disk
• B. To view system logs and errors
• C. To manage startup programs
• D. To update drivers

Answer: To view system logs and errors

47. What does '100% disk usage' in Task Manager suggest?

• A. The hard drive is overloaded
• B. The CPU is overheating
• C. The RAM is full
• D. The network is down

Answer: The hard drive is overloaded

48. Which tool can you use to rollback a problematic driver?

• A. Device Manager
• B. Disk Cleanup
• C. Task Manager
• D. Control Panel

Answer: Device Manager

49. What should you do if Windows is stuck on the loading screen?

• A. Boot into Safe Mode or use Startup Repair
• B. Delete system files
• C. Run Disk Cleanup
• D. Uninstall Windows

Answer: Boot into Safe Mode or use Startup Repair

50. What does the 'Users' tab in Task Manager display?

• A. Logged-in user accounts and their resource usage
• B. Installed programs
• C. Disk space
• D. Network settings

Answer: Logged-in user accounts and their resource usage